var oltc_dedifaq='Frequently Asked Questions';
var olt_dedifaq='\
Q. What is your response time for a server reboot?
\
A. We supply web and telnet access to an APC MasterSwitch so that clients \
can initiate their own reboots without having to contact us.
\
Q. If I have multiple servers is my traffic between servers counted \
as part of my data transfer usage?
\
A. Yes, the solution is for servers to have dual ethernets, either \
connected together using a crossover ethernet cable, or private switch \
VLAN.
\
Q. Do you provide any firewalling?
\
A. We can provide dedicated hardware firewalling as a cost option, and \
we can also advise on and configure server based operating system level \
firewalling.
\
Q. Do you provide backups?
\
A. No backups are provided as standard, we normally recommend a server \
has dual disks and daily/weekly replication of data between them (we can \
provide a script to do this). We are looking at adding a NAS disk storage \
service in the future as a cost option.
\
Q. What operating systems can you provide?
\
A. We can provide Redhat, Debian, FreeBSD, OpenBSD and Solaris, others \
may be available upon request. Commercial operating system such as MS \
Windows can be installed if the customer supplies appropriate media and \
licences.
\
Q. Do you permit physical access to rented servers?
\
A. No, as we maintain the hardware there is no need for customers to \
require on-site access to the hardware.
\
';
var oltc_setup='Set-up & installation';
var olt_setup='This covers the cost of:
\
• Rack cabinet outlay and provisioning
\
• Engineer time spent on-site performing installation
\
• Hardware outlay for server equipment and spares
\
• Hardware outlay for ethernet switch ports
\
• Hardware outlay for APC remote reboot switch ports
\
• Hardware outlay for serial console server (where applicable)
\
• Hardware outlay for hardware firewall equipment (where applicable)
\
';